Shipping and Returns
Welcome to the Golden Coil family! With each order shipped we feel more excited to see how you use your planner/notebook to organize your life and increase your productivity. We understand the excitement that mail brings, so please feel free to contact us with any questions regarding your order to firstname.lastname@example.org.
When you place an order on our website, you will receive an email confirming your purchase. If you cannot find this email, be sure to check your spam mailbox— if afterwards it is still not found, please contact us at email@example.com.
Each of our domestic orders are shipped via UPS Ground shipping. As each order is custom, it is printed on demand and will be processed, printed, shipped, and received between 8-10 days, excluding weekends and holidays. We recommend scheduling the start date of your planner to be at least two weeks from the order date.
If you are outside the US, your order will be shipped via UPS Worldwide Express. You may expect your order to be processed, printed, shipped, and received between 10-12 days, excluding weekends and holidays. We recommend scheduling the start date of your planner to be at least three weeks from the order date.
If you find that your country is not listed as one that we ship to, please contact us at firstname.lastname@example.org and we will add your country to our shipping list. Additionally, please be advised that you are responsible for your country's customs fees and delays when shipping outside the US.
Currently, we do not offer expedited shipping for domestic or international orders.
We do track every order that is shipped from our printer; however, this information is only sent to you if you request it from us via email.
We are unable to accept returns on custom items, unless there is an error or damage on our part. If this is the case with your order, you will need to contact us at email@example.com within 10 days from the day it is received.
Prior to confirming your purchase on our site, you will be asked to confirm a preview of your custom product. By confirming this preview, you understand that the content of your purchase will be printed as shown. This is what any errors in your printed product will be compared to when submitting a return form.
Any major damages should be documented when received so that we may assess where the damages are done and how we may remedy the problem right away.
An order may be cancelled up until Midnight MST on the date you placed your order. To cancel your order, simply email us at firstname.lastname@example.org and we will cancel your order and return your funds to you.