Shipping and Returns
Welcome to the Golden Coil family! With each order shipped we feel more excited to see how you use your planner/notebook to organize your life and increase your productivity. We understand the excitement that mail brings, so please feel free to contact us with any questions regarding your order at firstname.lastname@example.org.
When you place an order on our website, you will receive an email confirming your purchase. If you cannot find this email, be sure to check your spam mailbox—if afterward it is still not found, please contact us at email@example.com.
Each of our domestic orders is shipped via UPS Ground shipping. As each order is custom, it is printed on demand and will typically be processed, printed, and shipped within 5-6 business days from the date the order was placed (excluding weekends and holidays). Shipping within the U.S. will take between 2-5 days. We recommend scheduling the start date of your planner to be approximately two weeks from the order date. However, during busy seasons, processing times may be extended. For information on any delays, please reference the banner at the top of our website.
If you are outside the US, your order will be shipped via UPS Worldwide Express. You may typically expect your order to be processed, printed, and shipped between 5-6 business days from the date the order was placed (excluding weekends and holidays). UPS Worldwide Express shipping takes between 3-5 days; however, this does not take customs processing into account. We recommend scheduling the start date of your planner to be at least two to three weeks from the order date. However, during busy seasons, processing times may be extended. For information on any delays, please reference the banner at the top of our website.
If you find that your country is not listed as one that we ship to, please contact us at firstname.lastname@example.org and we will make note of your request. Additionally, please be advised that you are responsible for your country's customs/duties/delivery fees and delays when shipping outside the US.
Currently, we do not offer expedited shipping for domestic or international orders.
Every order will receive tracking information via email approximately 6-7 business days (excluding weekends and holidays) after the order has been placed.
We are unable to accept returns on custom items unless there is an error or damage on our part. If this is the case with your order, you will need to contact us at email@example.com within 10 days from the day it is received.
Prior to confirming your purchase on our site, you will be asked to confirm a preview of your custom product. By confirming this preview, you understand that the content of your purchase will be printed as shown. This is what any errors in your printed product will be compared to when submitting a return form.
Any major damages should be documented when received so that we may assess where the damages are done and how we may remedy the problem right away.
As each order is immediately sent to print upon purchase, we are unable to accept cancellations or make changes to any order.